TERMS & CONDITION
Big Dawg Diesel
Term & Conditions
***Please read carefully as this document has important information regarding the limitations, exclusions, conditions, and obligation that might include you as a customer***
Online Orders
By accessing and using our Big Dawg Diesel website, you have agreed to use the site for its intended purpose, and you have agreed to be legally bound to the notice, terms, and conditions of use. Please note that prices on our website and information pertaining to our products may change at any time, without warning. When placing an order through our website, please input your information as accurately as possible. We place a Temporary Hold on orders if Billing Address, Shipping Address, as well as credit card information does not match after your order has been placed, then your invoice will be declined. If, for any reason, you do not agree with any of our terms of condition, please discontinue the use of our website and do not place any orders using our website.
Orders made by Phone
If you would like to make purchases over the phone, the purchaser must have a SKU number from our website of the product(s) along with the following :Full Name, Phone Number, Shipping Address, a Credit Card or Debit Card, and Email. Orders will be fulfilled after purchase and shipping cost has been approved by the purchaser given the credit card/debit card provided has also been approved.
Shipping, Delivery, Risk of Loss
Big Dawg Diesel uses United States Postal Service (USPS), United Parcel Service (UPS), and FedEx for our shipping and delivery services on any orders made online or over-the-phone. Depending on the size, weight, and dimension of the order, we have the right to use any of these services to ship your order. It is imperative that the purchaser gives Big Dawg Diesel an accurate Shipping Address to make sure the order is going to the right location. Shipping and delivery dates have an estimated time frame and cannot be guaranteed. The Risk of Loss is given to the customer once the order is placed, payment confirmed, and products transferred to the carrier. You may also view our Shipping Policy here:
https://www.bigdawgdiesel.com/shipping-policy/
Special Orders
Customers may place a Special Order on limited products not listed on our website. We ask that the purchaser place 50% non-refundable deposit of the products retail price before placing Special Order to the vendor of choice. Any orders that have been designated as Special Order cannot be cancelled once ordered from the vendor. Any returned Special Order product will incur a 25% restocking fee. Returned Special Order product must be in new, unopened, unused, and in resalable condition with every component still intact. Big Dawg Diesel has the right to refuse returns on Special Order for any reasons.
Warranty
Items such as remanufactured Injectors, HPOPs, and Fuel Pumps carries a limited one year warranty. All Aftermarket products and components carries a 90 day warranty unless otherwise specified in the product listing. You may also view our Warranty Policy here: https://www.bigdawgdiesel.com/warranty-returns/
Returns and Refunds
All returns are accepted only within 7 days after product has been delivered and cannot be installed in the engine. It also must be in original box, shipping is at the expense of the customer. There are no returns or refunds on performance injectors or electrical parts. All return will be charged a 20% restocking fee and all shipping charges are the responsibility of the purchaser. Any injectors or pumps that are installed can only be returned for core value, no refund will be given. Freight charges are not refundable.