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TURBO WARRANTIES

BDD TURBO WARRANTY CLAIMS

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BIG DAWG DIESEL OFFERS A PRO RATA WARRANTY, ALSO KNOWN AS A 'PRO-RATE' WARRANTY ON ALL DIESEL TURBOCHARGERS. THIS MEANS THAT IF AN ITEM FAILS BEFORE THE END OF THE ITEM'S WARRANTY PERIOD, IT IS REPLACED OR REPAIRED AS PER USUAL, HOWEVER, ONLY FOR THE AMOUNT BASED ON A COST THAT DEPENDS ON THE AGE OF THE ITEM AT THE TIME OF FAILURE. (COMMONLY USED IN THE BATTERY INDUSTRY.)

 

 

MONTH 1

MONTH 2

MONTH 3

MONTH 4

MONTH 5

MONTH 6

MONTH 7

0-30 DAYS

31-60 DAYS

61-90 DAYS

91-120 DAYS

121-150 DAYS

151-180 DAYS

OUT OF WARRANTY

100% SWAP

-16.66%

-33.32%

-49.98%

-66.64%

-83.38%

 

 

 

TURBOCHARGERS ARE DESIGNED TO LAST FOR THE SERVICE LIFE OF THE ENGINE. WHEN A TURBOCHARGER FAILS, IT IS IMPORTANT TO LOOK PAST OBVIOUS DAMAGE TO LOCATE AND FIX THE ROOT CAUSE OF THE FAILURE. IN MOST CASES, THE CAUSE OF TURBOCHARGER FAILURE ORIGINATES FROM AN INSTALLATION ERROR, IMPROPER VEHICLE SYSTEM, OR IMPROPER OPERATION OF THE VEHICLE, DETAILS ABOUT WHICH ARE LISTED BELOW 

LACK OF LUBE/CONTAMINATED OIL

-OFTEN CAUSED BY ISSUES RELATED TO:

  • LOW ENGINE OIL PRESSURE/LEVEL
  • OBSTRUCTED OIL SUPPLY/DRAIN LINE
  • IMPROPER WEIGHT OF OIL 
  • FAST STARTS IN COLD WEATHER
  • HOT SHUTDOWN (ENGINE SHUT OFF AT HIGH RPM)
  • ENGINE BLOW-BY 

FOREIGN BODY IN EXHAUST / AIR INLET 

-OFTEN CAUSED BY FOREIGN PARTICLES ENTERING THE TURBINE OR COMPRESSOR STAGES DURING OR AFTER INSTALLATION, SUCH AS:

  • SCREWS OR NUTS 
  • SAND OR DIRT 
  • METAL POWDER OR SHAVINGS 
  • PIECES OF BROKEN AIR FILTERS 
  • COMPRESSOR WHEEL LOCK NUT 

HIGH EXHAUST TEMPERATURE

-OFTEN CAUSED BY ISSUES RELATED TO:

  • INCORRECT FUEL RATIO (HIGH FUEL SETTING)
  • INSUFFICIENT AIR SUPPLY (CAUSED BY A PLUGGED AIR CLEANER, ETC.)
  • A LEAK IN THE INTAKE MANIFOLD OR PIPING 
  • EXCESSIVE EXHAUST RESTRICTIONS 
  • PLUGGED AFTERCOOLER CORE

DEFECTIVE WORKMANSHIP / MATERIAL 

-WHILE RARE, THE VISIBLE EVIDENCE IS OFTEN EASY TO RECOGNIZE, CAUSES INCLUDE:

  • COMPRESSOR WHEEL LOCK NUT FAILURE (NUT IS MISSING & THERE IS DAMAGE TO THE VANES)
  • ONE-SIDED WEAR ON THE COMPRESSOR HOUSING 
  • BACK PLATE BOLT IS LOOSENED AND CONTACTED THE BACK OF COMPRESSOR WHEEL 

 

BEFORE YOU INSTALL A NEW OR REMANUFACTURED TURBOCHARGER, IT IS VITAL THAT YOU CHANGE THE OIL AND FILTER AND THE ASSOCIATED FILTRATION SYSTEMS. IT'S REALLY IMPORTANT THAT YOU HAVE NEW, CLEAN OIL AS ANY IMPURITIES FROM OLDER OIL COULD CAUSE DAMAGE IN THE TURBOCHARGER'S BEARINGS. ALSO, YOU MUST REMOVE ALL THE CRANKCASE HOSES AND FILTERS, AND EITHER CLEAN OR REPLACE THEM IN LINE WITH THE RECOMMENDATIONS IN YOUR OWNER'S MANUAL.

 

BIG DAWG DIESEL GRANTS A LIMITED 1-YEAR WARRANTY ON NEW TURBOCHARGERS AND REMANUFACTURED TURBOCHARGERS FROM THE TIME OF PURCHASE. PROOF OF PURCHASE IS REQUIRED, WHETHER IT IS ONLINE OR IN-STORE, WITH ANY WARRANTY CLAIM. WITH THAT SAID, IT IS VERY IMPORTANT TO !!!SAVE YOUR RECEIPTS!!! OUR TURBO'S ARE WARRANTED TO BE COMPLETELY FREE OF ANY DEFECTS IN WORKMANSHIP, MATERIAL AND FIT FOR PURPOSE. 

BIG DAWG DIESEL SHALL NOT BE LIABLE FOR ANY DAMAGE FOR DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHICH MIGHT BE CLAIMED AS A RESULT OF THE FAILURE OF ANY PART. THIS ALSO INCLUDES CLAIMS FOR ANY DELAY, LOSS OF PROFITS, OR CHARGE FOR LABOR. WE WILL NOT BE LIABLE FOR ANY DAMAGE OR INJURY TO PERSONS OR PROPERTY RESULTING FROM IMPROPER INSTALLATION OR MISUSE OF ANY PART SUBJECT TO THIS WARRANTY.

THIS WARRANTY DOES NOT COVER FAILURES OR MALFUNCTION THAT ARE A DIRECT RESULT OF MODIFICATION TO THE ORIGINAL SYSTEM. THE PURCHASER WILL VOID THE WARRANTY IN ANY ATTEMPT TO MODIFY, UPGRADE, OR REPAIR THE TURBO.

WARRANTY DOES NOT INCLUDE ANY FAILURES DUE TO THE FOLLOWING:

·       IMPROPER TUNING/CALIBRATION

·       OVER REVVING

·       EVIDENCE OF DEBRIS DAMAGE DONE TO THE TURBOCHARGER

·       IMPROPER OIL LINE ROUTING OR LACK OF BYPASS VALVE

·       IMPROPER VEHICLE MAINTENCE

BEFORE ANY WARRANTY CLAIMS CAN BE HONOURED, THE PURCHASER MUST SEND BACK THE TURBOCHARGER AT BIG DAWG DIESEL OR TO THE ORIGINAL FACTORY FOR INSPECTION. THE PURCHASER WILL BE RESPONSIBLE FOR ALL SHIPPING COST. IF ANY PARTS ARE MISSING OR SHOW ANY SIGNS OF DECAY OR DAMAGE, THE WARRANTY WILL BECOME VOIDED. BIG DAWG DIESEL WARRANTY DOES NOT, IN ANY FORM, OFFER REFUNDS OF ANY KIND.

 

IF, FOR ANY REASON, YOU DO NOT UNDERSTAND OR AGREE, OR SIMPLY DO NOT LIKE OUR POLICY, PLEASE DO NOT PURCHASE OR INSTALL OUR PRODUCTS. HERE AT BIG DAWG DIESEL, WE WILL DO OUR BEST TO PROVIDE HIGH QUALITY AFTERMARKET AVAILABLE!