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BIG DAWG DIESEL POLICIES


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RETURN POLICY

ALL RETURNS ARE ACCEPTED ONLY WITHIN 7 DAYS & CANNOT BE INSTALLED IN THE ENGINE, MUST BE IN ORIGINAL BOXES, SHIPPING IS AT THE EXPENSE OF THE CUSTOMER.

THERE ARE NO RETURNS ON PERFORMANCE INJECTORS OR ELECTRICAL PARTS.

ALL RETURNS WILL BE CHARGED A 20% RESTOCKING FEE AND ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE PURCHASER. FREIGHT FEE OR SHIPPING COST IS NON-REFUNDABLE

 

ANY INJECTORS OR PUMPS THAT ARE INSTALLED CAN ONLY BE RETURNED FOR CORE VALUE, NO REFUND WILL BE GIVEN. THERE ARE NO REFUNDS ON PERFORMANCE PARTS (INJECTORS, PUMPS ETC) CORE VALUE ONLY

 

NO CORE CREDIT WILL BE ISSUED FOR THE FOLLOWING; NO REFUNDS FOR PHYSICALLY DAMAGE (BODY CRACKED, MELTED, OR BROKEN ELECTRICAL CONNECTORS). BODY MUST BE A GOOD, REBUILDABLE CORE. VISIBLE SIGNS OF RUST, FIRE DAMAGE, WATER DAMAGE, PHYSICAL ABUSE OR EXCESSIVE FORCE ON ANY AND ALL PARTS OF THE INJECTORS. BROKEN PINTLES – CORES MUST HAVE GOOD PHYSICAL FORM FOR CORE CREDIT. CUSTOMERS ARE GIVEN 30 DAY TO RETURN CORES FOR THE FULL CORE CHARGE. BEYOND THE 30 DAY MARK, CORE REFUND WILL DEDUCT 25% EVERY WEEK UP TO THE FULL 4TH WEEK. NO CORE REFUND WILL BE GIVEN AFTER 60 DAYS. IT IS EXTREMELY CRUCIAL THAT WE RECEIVE CORES TO CONTINUE OUR SERVICES.

CUSTOMERS ARE RESPONSIBLE FOR THE INITIAL COST AND ALL RETURN SHIPPING COST. NO CREDITS ARE ISSUED ON SHIPPING COST 

 

UPON RECEIPT OF MERCHANDISE CUSTOMER AGREES TO ACCEPT BDD RETURN, WARRANTY & CORE POLICIES.

BDD ASSUMES NO LIABILITY REGARDING THE IMPROPER INSTALLATION OR MISAPPLICATION OF ITS PRODUCTS. IT IS THE INSTALLER’S RESPONSIBILITY TO CHECK FOR PROPER INSTALLATION AND IF IN DOUBT CONTACT THE MANUFACTURER.

THE BUYER IS SOLELY RESPONSIBLE FOR ALL WARRANTY ISSUES FROM THE MANUFACTURER.

THERE IS ABSOLUTELY NO RETURNS OR EXCHANGE ON ANY AND ALL ELECTRICAL ITEMS - I.E., IDM'S, FICM'S, ELECTRICAL PUMPS, SENSORS, ETC.

NO RETURNS ON TURBOCHARGERS OR TURBOCHARGER PARTS THAT HAVE BEEN INSTALLED 

NO REFUNDS ON PARTS PURCHASED IN KITS

 

WARRANTY POLICY

>>> ALL AFTERMARKET COMPONENTS HAVE A 90 DAY WARRANTY UNLESS OTHERWISE SPECIFIED IN THE LISTING!

*WARRANTY IS NON-TRANSFERABLE AND VALID ONLY TO ORIGINAL PURCHASER

* INJECTION/HPOP PUMPS - CARRY A 1 YEAR WARRANTY - EXCLUDING FLEETS 

*ANY INJECTOR OR PUMP INSTALLED CAN ONLY BE EXCHANGED. NO REFUNDS WILL BE GIVEN

*ALL ALLEGED WARRANTIES WILL BE SENT TO THE FACTORY FOR BENCH TESTING AND VERIFICATION OF FAILURE - CAN TAKE UP TO 10 DAYS. CUSTOMER IS LIABLE TO PAY FOR SHIPPING ON RETURNS OR WARRANTIES.

* REMANUFACTURED INJECTORS -  VARY BY TYPE - 90 DAYS TO 1 YEARS - SPECIFIED IN EACH LISTING - FLEETS 90 DAYS

*MOTORCRAFT NEW INJECTORS CARRIES A FULL 2 YEAR WARRANTY AS PER FORD DEALERSHIP WARRANTY 

* ALL PERFORMANCE INJECTORS & PUMPS CARRY A 30 DAY WARRANTY, NO REFUNDS WILL BE GIVEN ON INSTALLED PERFORMANCE PRODUCTS. EXCHANGE ONLY ON A ONE BY ONE ANALYSIS OF THE CLAIM. CLAIMS WILL BE SENT TO THE FACTORY FOR TESTING BEFORE ANY EXCHANGES.

*THERE IS ABSOLUTELY NO EXCHANGE ON ANY AND ALL ELECTRICAL ITEMS - I.E., IDM'S, FICM'S, ELECTRICAL PUMPS, SENSORS, ETC.

 

*IN ORDER TO STREAMLINE THE WARRANTY RETURN & PROCESS WITH BIG DAWG DIESEL, WE WILL BE ELIMINATING IMMEDIATE REPLACEMENT ON ALL WARRANTIED INJECTORS. UNDER THE CURRENT SYSTEM, BDD REPLACES ALLEGED WARRANTY INJECTORS IMMEDIATELY. THE MANUFACTURER RECEIVES THE ITEM, PUTS IT ON THE TEST STAND AND DETERMINES WHETHER IT IS A VALID WARRANTY CLAIM. BDD IS THEN NOTIFIED OF THE OUTCOME. THIS PROCESS TAKES ABOUT 5-7 BUSINESS DAYS WITH FREIGHT.

*EFFECTIVE JUNE 1 2016, BIG DAWG DIESEL WILL NO LONGER REPLACE ALLEGED WARRANTY CORES UNTIL BEING NOTIFIED BY THE MANUFACTURER OR FACTORY SUPPLYING THE PRODUCT. CREDITS FOR WARRANTIES WILL BE ISSUED AFTER THE MANUFACTURER HAS PROCESSED THE CLAIM, DETERMINED THE VIABILITY OF THE RETURNED ITEM(S), AND ISSUED CREDIT TO BDD. THE CREDIT WILL THEN BE APPLIED TO THE CUSTOMER'S ACCOUNT OR REFUNDED IN FULL (IF CUSTOMER PURCHASES A REPLACEMENT UNIT).

*IT REMAINS VERY IMPORTANT THAT CUSTOMERS FOLLOW ALL INSTRUCTIONS ON WARRANTY RETURN PAPERWORK, AND THAT ALL FORMS ARE COMPLETED PROPERLY. THE STEPS TO COMPLETE A WARRANTY RETURN VARY BY MANUFACTURER, SO BE SURE THAT YOU READ ALL FORMS CAREFULLY! WE NEED ALL THE PERTINENT INFORMATION ON THE FORM FILLED OUT – VIN # AND MAKE/MODEL/YEAR/MILEAGE OF THE VEHICLE. BDD WILL NOT BE HELD RESPONSIBLE FOR CONTAMINATED INJECTORS!

*BIG DAWG DIESEL, LLC (HEREAFTER “SELLER”) GIVES LIMITED WARRANTY AS TO DESCRIPTION, QUALITY, MERCHANTABILITY, AND FITNESS FOR ANY PARTICULAR PURPOSE, PRODUCTIVENESS, OR ANY OTHER MATTER OF SELLER’S PRODUCT SOLD HEREWITH. THE SELLER (BDD) SHALL BE IN NO WAY RESPONSIBLE FOR THE PRODUCTS PROPER USE AND SERVICE AND THE BUYER HEREBY WAIVES ALL RIGHTS OTHER THAN THOSE EXPRESSLY (BDD) WRITTEN HEREIN. THIS WARRANTY SHALL NOT BE EXTENDED, ALTERED OR VARIED EXCEPT BY A WRITTEN INSTRUMENT SIGNED BY THE BUYER AND THE SELLER.

*MOST PRODUCT CARRY A WARRANTY THAT IS LIMITED TO ONE (1) YEAR FROM THE DATE OF SALE AND LIMITED SOLELY TO THE PARTS CONTAINED WITHIN THE PRODUCTS KITS. ALL PRODUCTS THAT ARE IN QUESTION OF WARRANTY MUST BE RETURNED PREPAID TO THE SELLER AND MUST BE ACCOMPANIED BY A DATED PROOF OF PURCHASE RECEIPT (ORIGINAL RECEIPT). ALL PRODUCTS WILL BE CHECKED & REPAIRED OR REPLACED AT THE SOLE DISCRETION OF THE SELLER. ALL WARRANTY CLAIMS ARE SUBJECT TO APPROVAL BY BIG DAWG DIESEL, LLC. WARRANTY IS LIMITED TO ORIGINAL PURCHASER. SEE CHARTS.            

 *UNDER NO CIRCUMSTANCES WILL THE SELLER BE LIABLE FOR ANY LABOR CHARGED OR TRAVEL/TOWING TIME INCURRED IN DIAGNOSIS FOR THE DEFECTS, REMOVAL, OR REINSTALLATION OF THIS PRODUCT OR ANY CONTINGENT EXPENSES. UNDER NO CIRCUMSTANCES WILL THE SELLER BE LIABLE FOR ANY DAMAGES OR EXPENSES INCURRED BY REASON OF THE USE OR SALE OF ANY SUCH EQUIPMENT. UNDER NO CIRCUMSTANCES WILL THE SELLER OR VENDOR BE LIABLE FOR SHIPPING CHARGES FOR ANY ALLEGED WARRANTY OR PRODUCT RETURNS. 

*NOTE: WE HAVE DETERMINED THE USE OF ALTERNATIVE FUELS IS DAMAGING TO THE FUEL SYSTEM. THE USE OF ANY BIO DIESEL OR ANY OTHER ALTERNATIVE DIESEL VOIDS ALL WARRANTIES.

*NOTE: DUE TO THE INCREASE IN CUSTOMERS USING ALTERNATIVE FUELS, ANY INJECTOR OR PUMP THAT WAS PURCHASED OVER 90 DAYS WILL HAVE TO BE RETURNED FOR WARRANTY. NO EXCEPTIONS.

*NOTE: VP44 PUMP WARRANTY IS VOID IF PERFORMANCE PRODUCTS ARE ADDED, SUCH AS EDGE OR QUADZILLA. IT WILL CAUSE DAMAGE TO THE PSG.

*ALL COMMON RAIL INJECTORS WILL BE RETURNED TO THE FACTORY FOR TESTING PRIOR TO REPLACEMENT. ONCE TESTING RESULTS ARE AVAILABLE BDD WILL DETERMINE OUTCOME OF ALLEGED WARRANTY.

SHIPPING POLICY 

 

*BIG DAWG DIESEL SHIPS MOST ITEMS VIA USPS. WITH LARGER ITEMS, SUCH AS TURBOS AND PUMPS,WE SHIP VIA UPS/FEDEX. WE CURRENTLY SERVE ALL 50 STATES AND MOST PACKAGES WILL DELIVER WITHIN 2-3 BUSINESS DAYS. FOR ALASKA AND HAWAII, ADDITIONAL SHIPPING FESS MAY APPLY FOR UPS/FEDEX AND PLEASE ALLOW ADDITIONAL TIME FOR DELIVERY. WE DO NOT SHIP INTERNATIONALLY AT THIS TIME AND IN THE EVENT AN INTERNATIONAL ORDER IS PLACED, BIG DAWG DIESEL RESERVES THE RIGHT TO CANCEL YOUR ORDER AND ISSUE A FULL REFUND. IF THERE IS A SPECIFIC CARRIER YOU WOULD LIKE YOUR ITEM SHIPPED THROUGH, PLEASE LEAVE A NOTE AT CHECKOUT OR GIVE US A CALL WITH YOUR ORDER #. ADDITIONAL FEES MAY APPLY

*FOR EXPEDITED SHIPPING REQUESTS, BIG DAWG DIESEL ASKS THAT YOU PLEASE CALL TO PLACE YOUR ORDER AS OVERNIGHT AND NEXT DAY AIR SHIPPING RATES VARY DEPENDING ON THE LOCATION AND CARRIER. BIG DAWG DIESEL IS NOT RESPONSIBLE FOR SHIPPING DELAYS DUE TO WEATHER OR UNFORESEEN INCIDENTS WITH THE CARRIER.

*IN ORDER TO ELIMINATE CREDIT CARD FRAUD, THE BILLING ADDRESS AND THE SHIPPING ADDRESS NEED TO MATCH. IN THE EVENT THAT THEY DO NOT, BIG DAWG DIESEL WILL CALL TO VERIFY VIA THE SUPPLIED TELEPHONE NUMBER ON THE ORDER. IN THE EVENT OF NO RESPONSE AFTER 2 BUSINESS DAYS, BIG DAWG DIESEL RESERVES THE RIGHT TO CANCEL THE ORDER. 

ORDER PROCESSING

*ORDERS RECIEVED AFTER 3:00 PM CST, MONDAY THROUGH FRIDAY, WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ANY ORDERS PLACED AFTER 3:00 PM CST ON FRIDAY AND ANY ORDER PLACED DURING THE WEEKEND (SATURDAY AND SUNDAY) WILL BE PROCESSED ON THE FOLLOWING MONDAY UNLESS IT IS A HOLIDAY, THEN THE ORDER WILL BE PROCESSED ON TUESDAY. BIG DAWG DIESEL DILIGENTLY WORKS TO FULFILL ALL ORDERS THROUGHOUT THE SAME BUSINESS DAY THE ORDER IS PLACED. IF FOR SOME REASON YOU NEED AN ITEM RUSHED AND IT IS AFTER THE CUTOFF. GIVE US A CALL AND WE WILL DO OUR BEST TO EXPEDITE THE SHIPPING AND GET THE ITEM OUT THE SAME DAY.

*BIG DAWG DIESEL IS A DISTRIBUTOR FOR NUMEROUS BRANDS AND HAS THE CAPABILITY TO DROP SHIP FROM MULTIPLE WAREHOUSE LOCATIONS ACROSS THE COUNTRY. SPECIAL ORDERS, BACK ORDERED PRODUCTS, DIRECT SHIP ITEMS, NON-STOCK, AND OUT OF STOCK ITEMS COULD POTENTIALLY BE SHIPPED FROM AND OFFSITE LOCATION TO BETTER SERVE TURNAROUND TIME. IF YOU HAVE ANY QUESTIONS ABOUT THE INVENTORY OF AN ITEM OR THE ESTIMATED SHIP DATE, PLEASE GIVE US A CALL. STOCKS AVAILABILITY CAN CHANGE QUICKLY AND, IN THE EVENT THAT WE HAVE AN ISSUE WITH STOCK CONCERNING YOUR ORDER, SOMEONE FROM OUR TEAM WILL CONTACT YOU. 

*IF YOU HAVE ANY QUESTIONS REGARDING THE SHIPPING OR ORDER PROCESSING, PLEASE REACH OUT TO US BY CALLING (817) 952-3333 OR EMAIL  info@bigdawgdiesel.com.